To notify us of an error or request information about the servicing of your mortgage loan, please write us at the following address:

Attn: Servicing Errors and Request for Information,
Southside Bank
PO Box 150099
Fort Worth, TX 76108-0099

Be sure to include your name, account number and a description of the error or information you are requesting.

Mortgage Loans

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Martha Hernandez

Vice President / Mortgage Loan Officer

  • NMLS # 414737

  • 321 N. Brentwood Dr.
    Lufkin Texas 75904

  • Office: 936-829-1034
  • Cell Phone: 936-671-9070
  • Fax: 936-632-4736


  • 8AM - 5PM (CST)

I am proud to bring over 30 years of industry experience to the mortgage lending team at Southside. My goal is to keep you informed every step of the way, providing exceptional customer service from application to closing with attention to detail, flexibility and extensive market and product knowledge. I’m bilingual and can help you make your home buying dreams a reality with Southside’s fast, local and simple process. Let’s work together to find the right home for you!

Contact me today–I look forward to making your mortgage experience at Southside successful!

Your journey home starts with a convenient, quick, no-hassle mortgage loan from Southside. Applying is easy—you can do it online in just 20 minutes.

  1. Apply now or finish a previously started application.
  2. When you have completed the application, click submit, and we will review your information.
  3. A Southside Bank loan officer will follow up with you shortly.

We are a Texas bank, and all our mortgage loan officers live and work near you. We want to help you get the home of your dreams! Apply online or give us a call at 877.639.3511.